PLEASE READ THESE TERMS OF USE (the “Terms of Use”) CAREFULLY BEFORE USING THIS

Who we are and how to contact us https://therapycloud.eu/contact-us/. (the “Website”) is an online site operated by Ms. Matthea Bonavia Frendo (“We”). Our VAT number is 30421602.

To contact us, please email [email protected] or telephone our customer service line on 99344759.

By using our Website you accept these Terms of Use

By using our Website, you confirm that you accept these Terms of Use and that you agree to comply with them.

If you do not agree to these Terms of Use, you must not use our Website.

We recommend that you print a copy of these terms for future reference.

Our Service

The Website may be limitedly used to connect you with an independent Therapist who will provide you with professional Therapy Services through the Website. No Therapy Services shall be provided by Us or the Website.

IMPORTANT: THIS SERVICE MAY NOT BE APPROPRIATE FOR YOU. IN CASES WHERE YOU ARE CONTEMPLATING SUICIDE, CONSIDERING ACTIONS THAT MAY HARM YOU OR OTHERS, WITNESSING ANY POTENTIAL DANGER, OR EXPERIENCING A MEDICAL EMERGENCY, IT IS IMPORTANT THAT YOU IMMEDIATELY CONTACT EMERGENCY SUPPORT SERVICES IN YOUR JURISDICTION AND INFORM THE RELEVANT AUTHORITIES. BY ACCESSING THE WEBSITE YOU ACKNOWLEDGE AND UNDERSTAND THAT OUR SERVICE IS NOT INTENDED FOR USE DURING ANY OF THE AFOREMENTIONED CRITICAL SITUATIONS, AND YOU MUST REFRAIN FROM USING THE SERVICE AND/OR WEBSITE IN SUCH CIRCUMSTANCES.

The Therapists

The Therapists are independent professionals with whom we collaborate. The Therapists are solely and exclusively responsible for the performance of the Therapy Services.

The Therapists are not our employees, agents or representatives.

If a Therapist you have been connected with stops collaborating with the Website, you will be notified of such a situation and you shall ultimately have the opportunity to connect with a new Therapist.

There are other terms that may apply to you

These Terms of Use refer to the following additional terms, which also apply to your use of our Website:

• Our Privacy Policy https://therapycloud.eu/privacy-policy.  See further under How we may use your personal information.
• Our Cookie Policy https://therapycloud.eu/cookie-policy/, which sets out information about the cookies on our Website.
• Our Intermediary Service Agreement, which supplements these Terms of Use.

Your Representations                                             

Access to the Website and to the Therapy Services are limited to individuals who are of 18 years of age and above. By using this Website, you hereby confirm that you have attained 18 years of age or more and you are legally able to consent to receive Therapy Services.

You hereby confirm that all the information that you provided in or through the Website including the questionnaire, is accurate, true, current and complete.

You agree and confirm that your use of the Website, including the Therapy Services, is for your own personal use only.

You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses arising out of or relating to your access to or use of the Website and your breach of these Terms of Use and/or other applicable agreements.

We may make changes to these Terms of Use

We amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our Website

We may update and change our Website from time to time to reflect changes to our products, our user’s needs and our business priorities.

We may suspend or withdraw our Website

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these Terms of Use to another individual or organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our Website is only for users in the European Union

Our Website is directed to people residing in the European Union. We do not represent that content available on or through our Website is appropriate for use or available in other locations.

How you may use material on our Website

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this Website

The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

We are not responsible for Websites we link to

Where our Website contains links to other Websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked Websites or information you may obtain from them.

We have no control over the contents of those Websites or resources.

User-generated content is not approved by us

This Website may include information and materials uploaded by other users of the Website, including to social media pages, video-sharing Websites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values.

How to complain about or report content

If you wish to complain about any other content, please contact us on https://therapycloud.eu/contact-us/.

Our responsibility for loss or damage suffered by you

You expressly understand and agree that We shall not be liable, in law or in equity, to the fullest extent, to you or any third party for any direct, indirect, incidental, special, consequential, punitive or exemplary damages. You hereby agree to release us and agree to hold us harmless from any actions or claims resulting from your use of this Website and the Therapy Services provided by the independent Therapist, including any act, omission, advice, information or suggestion made available.

You expressly understand and agree that Our total liability for damages suffered directly by you as a result of your legitimate and compliant use of the Website as per these Terms of Use shall not exceed the total amount of fees paid in the twelve (12) months period prior to the date of the claim.

 

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and Website to access our Website. You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

Which country’s laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by Maltese law. You and We both agree that the courts of Malta will have exclusive jurisdiction.

Our trade marks are registered

Therapy Cloud (TM66527) are Maltese registered trade marks. You are not permitted to use them without our approval.